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Privacy Policy

Effective Date: 28-08-2025

AJ Works (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal and business information entrusted to us. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, ERP implementation services, WhatsApp Business integrations, and related solutions (collectively, the “Services”).

1. Information We Collect

We may collect and process the following categories of information:

a) Personal Information

  • Name

  • Email address

  • Phone number

  • Company name

  • Job designation

  • Billing and contact details

b) Business & ERP Data

  • ERP configuration details

  • Sales orders, invoices, and transaction metadata

  • WhatsApp template content and message logs required to deliver services

  • Integration data necessary for ERP, CRM, and WhatsApp Business Platform functionality

c) Technical Information

  • IP address

  • Browser type

  • Device information

  • Log data and usage analytics

2. WhatsApp Business Data Usage (IMPORTANT)

AJ Works provides WhatsApp Business Platform integration as part of its ERP and automation services.

  • WhatsApp messages (including invoices, notifications, and transactional updates) are sent only on behalf of businesses that have obtained explicit consent from their customers.

  • We do not read, analyze, scrape, or store message content beyond what is technically required for delivery, troubleshooting, or audit purposes.

  • WhatsApp message data is not used for advertising, profiling, or resale.

  • We comply fully with WhatsApp Business Platform Policies and Meta’s data protection requirements.

3. Customer Consent

Our clients are responsible for ensuring that:

  • End customers have provided opt-in consent to receive WhatsApp communications.

  • Messages are transactional or utility-based (such as invoices, order updates, or payment reminders).

AJ Works does not send unsolicited or spam messages.

4. How We Use Your Information

We use collected information to:

  • Provide, configure, and maintain ERP and WhatsApp Business integrations

  • Deliver invoices, order updates, and transactional notifications

  • Offer technical support and service communications

  • Improve system performance and reliability

  • Comply with legal and regulatory obligations

5. Sharing of Information

We do not sell or rent personal or business data.

Information may be shared only with:

  • Technology Partners (e.g., Odoo, Meta / WhatsApp) strictly for service delivery

  • Trusted service providers (hosting, cloud infrastructure, payment gateways) under confidentiality agreements

  • Legal or regulatory authorities when required by law

6. Data Security

We implement appropriate technical and organizational safeguards, including:

  • Access controls

  • Secure servers and encrypted connections

  • Role-based permissions

While we follow industry best practices, no system can guarantee absolute security.

7. Data Retention

We retain personal and business data only for as long as necessary to:

  • Fulfill contractual and legal obligations

  • Provide ongoing services

  • Meet audit or compliance requirements

Data is securely deleted or anonymized when no longer required.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyze website performance

You may control cookies through your browser settings.

9. Third-Party Services & Links

Our Services may link to third-party platforms (such as Odoo or Meta).

We are not responsible for their privacy practices, and we encourage reviewing their respective policies.

10. Children’s Privacy

Our Services are intended for business use and are not directed to individuals under 18 years of age. We do not knowingly collect data from minors.

11. Your Rights

Depending on applicable law, you may:

  • Request access to your personal data

  • Request correction or deletion

  • Withdraw consent for processing (where applicable)

  • Opt out of non-essential communications

Requests can be sent to the contact details below.

12. Changes to This Policy

We may update this Privacy Policy periodically.

The latest version will always be available on our website. Continued use of our Services constitutes acceptance of the updated policy.

13. Contact Information

AJ Works

16/58, 1st Floor, 4th Cross Street,

Ganganagar, Kodambakkam,

Chennai – 600 024, India

📧 Email: info@ajworks.in

📞 Phone: +91 96987 07496